How to Recycle the Crystal Report IIS Service
This article will walk you through the steps required to recycle (restart) the Crystal Report web service in Microsoft Internet Information Services. The Crystal Report web service is used on 3 regional servers in the Americas, Asia, and Europe and allows users to extract formatted data and metrics from WinLIMS and CompliantPro Application databases.
1. Identify the appropriate regional server.
Users will almost always be using the server in their own business regions. If you are unsure which region is correct, the server can be identified by looking at the URL of the report that the user is trying to run.
- WinLIMS Americas Quality Control: NDCA0WPAP108.PAHPROD.PAHGLOBAL.NET
- WinLIMS Americas Customer Analytical: NDCA0WPAP108.PAHPROD.PAHGLOBAL.NET
- WinLIMS Asia: CSIN0WPAP039.PAHPROD.PAHGLOBAL.NET
- WinLIMS Europe: ndca0wpap071.macdermid.com
- CompliantPro: ndca0wpap071.macdermid.com
1.1. Remote Desktop onto the Server
- Enter the server name from the list above
- Click Connect
1.2. Authenticate
- Enter your password
- Click "OK"
1.3. Open Internet Information Services (IIS)
- When you are successfully logged in click on the start menu icon and search for "IIS"
- Click the Icon to Open the application
1.3.1. Searching on the EU Server
On the European server the search box will be on the right hand side since it is still running Windows Server 2012
1.4. Internet Information Services
- Click the > icon to expand the list of web sites and web applications being hosted on the server.
Choose from steps 1.5, 1.6, or 1.7 based off which regional server you are signed into
1.5. Americas Application Pools
- Click on Application Pools to see the list of applications in the main window
- Click on the desired Application Pool
- Click Recycle
CACR - Application pool for Americas Customer Analytical System
CR - Application pool for Americas Quality Control System
1.6. Asia Application Pools
- Click on Application Pools to see the list of applications in the main window
- Click on the desired Application Pool
- Click Recycle
CR - Application Pool for Asia WinLIMS
1.7. Europe Application Pools
- Click on Application Pools to see the list of applications in the main window
- Click on the desired Application Pool
- Click Recycle
CProCR - Application Pool for CompliantPro Reports Globally
CR - Application Pool for Europe WinLIMS
1.8. Setting up / Modifying an Automatic recycling schedule
Options for automating the recycling process can be found here as well
- Click on the desired Reporting Pool Instance
- Click "Recycling..."
1.8.1. Recycling Options
Frequently used reporting application pools are configured to recycle on a regular basis
- You can configure the application pool to automatically recycle on a regular schedule (in minutes) and also at specific times of day. In this cause before the work day begins and again right before lunch time. The specific times are in addition to the regular time intervals above
- Click next after making the desired selections
- Click Finish on the next screen
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